Privacy Policy

Last Updated: April 27, 2026

1. Introduction

DigiCo (also known as DigicoWiring), located at 1349 North Detroit Street #5, Los Angeles, CA 90046, telephone (323) 350-3679, email digicoservice@gmail.com (“DigiCo,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website https://digicowiring.com, request a quote, chat with our AI assistant, or otherwise interact with our services.

We are a California-licensed contractor (Licenses C7-1022276 and C10-1022276) providing structured cabling, surveillance camera installation, Wi-Fi design, low-voltage wiring, audio/video, and fiber-optic services in the Greater Los Angeles area.

By using our website or services you acknowledge this Privacy Policy. If you do not agree with these practices, please do not use the website or submit information to us.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Identifiers and Contact Information (provided voluntarily by you):

• First and last name
• Phone number
• Email address
• Property address (when you request an on-site quote)

Communication Data (when you chat with our AI assistant or contact us):

• The content of messages you send through the chat widget, contact form, email, or phone
• AI-generated responses provided to you
• Timestamps and language of communications

Commercial Information (if you become a customer):

• Services purchased or quoted
• Project specifications and requirements
• Billing and payment information processed by our payment processor (we do not store full credit card numbers on our servers)

Technical and Usage Data (collected automatically):

• IP address
• Browser type, version, and User-Agent string
• Pages visited on our website and time spent
• Referring website
• Approximate geographic location derived from IP
• Cookies and similar identifiers (see Cookies section below)
• Local storage entries set by our chat widget (see AI Chat Disclosure below)

We do not knowingly collect Sensitive Personal Information as defined under California law. If you choose to share such information voluntarily (for example, through a free-text chat message), we will treat it under the protections required by applicable law, but we encourage you not to share sensitive details over chat.

3. How We Use Your Information

We use personal information for the following business and commercial purposes:

• Responding to your inquiries, quote requests, and customer-service questions
• Scheduling free site walk-throughs and providing written quotes
• Performing the services we agree to provide and managing customer accounts
• Sending appointment confirmations, service updates, and follow-up communications
• Billing, payment processing, and bookkeeping
• Maintaining the security of our website and preventing fraud or abuse
• Improving our website, services, and customer experience
• Complying with legal, tax, accounting, and regulatory obligations
• Sending marketing or promotional emails (only to customers who have opted in or have an existing business relationship — you can unsubscribe at any time)

We will not use your personal information for purposes materially different from those listed without first obtaining your consent.

4. AI Chat Assistant Disclosure

Our website features an AI-powered chat widget that helps answer initial questions and pre-qualify project requests. We want you to be fully aware of how it works:

How the AI chat works:

• Before your first message you are shown a consent banner. The chat will not be functional until you accept.
• Once you accept, the text of your messages is sent to our AI service providers — currently Anthropic, PBC and/or OpenAI, Inc., both based in the United States — to generate responses.
• Your conversation history is stored on our servers so we can follow up properly and improve our service.
• Your browser is assigned an anonymous session ID stored in local storage. This ID is not linked to your identity unless you provide contact details.

What is shared with the AI providers:

• The text of your messages
• Prior messages in the same conversation (for context)
• System instructions describing our company (services, pricing approach, FAQs)

What is NOT shared with AI providers:

• Your name, email, or phone number — even if you type them into chat, those values are stored on our servers only
• Your IP address
• Any payment information

Your data is not used to train AI models. Anthropic and OpenAI’s API Terms of Service prohibit the use of API customer data for model training.

Local storage entries set by the chat widget (stored only in your browser, not on our servers):

• aichat_session_id — anonymous session identifier
• aichat_consent_at — timestamp of your consent
• aichat_panel_open — whether the chat panel is open
• aichat_mute — sound mute preference
• aichat_messages_cache — last 20 messages cached for reload
• aichat_proactive_dismissed_at — when you dismissed the welcome popup

You can delete these entries at any time by clearing your browser’s storage or using browser developer tools.

If you voluntarily share your email or phone in a chat message (not via the inline form), our system may automatically save it as a lead so we can follow up. You may request deletion at any time using the contact details below.

5. How We Share Your Information

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising as those terms are defined under the California Privacy Rights Act.

We share personal information only as necessary to operate our business, as follows:

• AI Service Providers — Anthropic, PBC and OpenAI, Inc. (United States) process the content of your chat messages to generate responses. Both providers are bound by their published API Terms and Data Processing Addenda.
• Web Hosting Provider — stores our website files and database
• Email Service Provider — delivers transactional and notification emails
• Payment Processor — processes credit-card payments for paid work (we do not store full card numbers on our servers)
• Accounting and Tax Professionals — for legal and tax compliance
• Analytics Providers (such as Google Analytics) — to measure aggregate website usage. We configure analytics to anonymize IP addresses where possible.
• Legal Authorities — when required by law, court order, subpoena, or to protect our legal rights
• Business Transfers — in the event of a merger, acquisition, or sale of all or substantially all of our assets, customer information may be transferred to the acquirer, subject to the same protections set out in this Policy

All service providers are contractually limited to using personal information only for the purposes for which it was disclosed.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (including local storage as described above) to keep the site functional, remember your preferences, and gather aggregate usage statistics. You can disable cookies through your browser settings, but some site features may stop working as a result.

We do not currently use third-party advertising cookies or cross-site tracking pixels. If this changes, this Policy will be updated and visitors will be given the opportunity to consent or opt out where required.

7. Data Retention

After the retention period expires we delete or anonymize the data.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• HTTPS / TLS encryption for all data transmitted to and from our website
• AES-256 encryption for sensitive credentials (such as API keys) stored in our database
• Rate-limiting, honeypot fields, and CSRF nonces on web forms
• Regular software updates and security patches
• Access controls limiting who on our team can view personal information

No method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you the following rights:

• Right to Know — request that we disclose what personal information we collect, use, disclose, or sell about you, including categories, sources, business purposes, and recipients
• Right to Access / Portability — request a copy of the specific personal information we have collected about you in the past 12 months
• Right to Correct — request that we correct inaccurate personal information
• Right to Delete — request that we delete personal information we have collected, subject to certain legal exceptions
• Right to Opt-Out of Sale or Sharing — although we do not sell or share personal information for cross-context behavioral advertising, you have the right to direct us not to do so
• Right to Limit Use of Sensitive Personal Information — we do not use Sensitive Personal Information for purposes beyond those allowed without limitation, but you may direct us to limit use if applicable
• Right to Non-Discrimination — we will not deny services, charge different prices, or provide a lower-quality service because you exercised any of these rights

How to submit a request: email digicoservice@gmail.com with the subject line “California Privacy Request” and indicate which right you are exercising. We may need to verify your identity (for example, by matching information you provide against records we already have). Authorized agents may submit requests on your behalf with proper written authorization.

We will respond within 45 days. If we need additional time (up to 90 days), we will inform you of the reason and extension period.

10. EU/UK Visitors (GDPR)

Our services are intended for the United States and we do not actively market to European Union or United Kingdom residents. However, if you are located in the EU or UK and your personal information is processed by us, you may have the following rights under the GDPR or UK GDPR:

• Right of access, rectification, erasure, restriction, portability, and objection
• Right to withdraw consent at any time
• Right to lodge a complaint with your supervisory authority

The legal bases for our processing under GDPR are: consent, performance of a contract, legitimate interest, and legal obligation, depending on the activity.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be posted prominently on our website. Continued use of our website or services after the updated Policy is posted constitutes acceptance.

13. Contact Us

For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

DigiCo (DigicoWiring)
1349 North Detroit Street #5
Los Angeles, CA 90046
United States

Phone: (323) 350-3679
Email: digicoservice@gmail.com
Hours: Every day 8:00 AM – 7:00 PM (Pacific Time)

We will respond to privacy-related inquiries within 30 days, and within 45 days for formal CCPA/CPRA requests as described above.